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Returns Policy

We at TALI and TASI hope you love your new purchase. We are a brand that focuses on creating sustainable pieces so we would always prefer that if you buy from us you make a considered purchase.

HOW DO I RETURN OR EXCHANGE A FULL PRICE ITEM?

  • Please use our Returns Portal, where we will approve the return and send you our return address.

21 DAY RETURNS POLICY

If you would like to return your full price item we offer the following options:

  • Full refund for the items price
  • Exchange for another size/style
  • Credit note

Your full price item must be returned within 21 days of dispatch date from our studio. This also includes includes pre-order items.

All International full price items must show proof of return postage to us within 7 Days of their receipt to receive a refund.

    We highly recommend using a reliable tracked service and/or express post to return your parcel as item(s) received outside these outlined periods may not be accepted. Please note we do not refund your initial purchase shipping cost or return shipping cost. 

    Your item must be in original condition, with all tags still intact. Items soiled with makeup etc will not be accepted.

    Please allow 7-14 days for your refund to be processed.

    SALE ITEMS

    No refunds or credit notes are accepted on sale items. We will exchange sale items for other styles or sizes. Please use our Returns Portal to lodge your sale exchange.

    Please note that if you use your initial $ Off welcome code on your first purchase you are eligible for a refund.

    All other discount codes are considered to be sale items.

    MERCHANT FEES

    Merchant fees are expensive for a very small business like ours, and are not refunded to us by the merchant when we issue a refund. Please note that if you choose to receive a refund we will charge a restocking fee based on the price of the items being refunded. Currently our merchant fees rates are 6% for Afterpay and 3% for all other payment methods. They may be subject to change over time.

    FAULTY ITEMS

    We will offer a full refund for faulty goods if notified within 7 business days of you receiving your garment. Please use our Returns Portal to lodge your faulty item. We cannot accept liability for an item until it is returned and has been confirmed as faulty.